Last updated: 15 January 2026

Privacy Policy

Bold Move Property Solutions Sdn Bhd ("we", "us", "our", or "the Company") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information when you visit our website at boldmove.pro, contact us for enquiries, or engage our plumbing, electrical, waterproofing, and general property maintenance services. By using our website or services, you acknowledge that you have read and understood the practices described in this policy.

1. Information We Collect

We may collect the following categories of personal data from you:

• Identity Information: Your full name, NRIC number (where required for invoicing or warranty registration), and job title or company name if you are engaging us on behalf of a business.
• Contact Details: Your telephone number, mobile number, email address, and residential or business address where services are to be performed.
• Service Information: Details about the plumbing, electrical, or maintenance work you request, including descriptions of faults, photographs of the affected area, property type, and any access instructions you provide.
• Financial Information: Bank account details, credit or debit card information, and billing address when you make payments for our services. We do not store full card numbers on our servers; payment processing is handled by secure third-party payment gateways.
• Technical Data: Your IP address, browser type and version, operating system, device identifiers, time zone setting, and browsing behaviour on our website, collected through cookies and similar tracking technologies.
• Communication Records: Records of telephone calls, WhatsApp messages, emails, and any other correspondence between you and our team, including feedback and reviews you submit.
• Location Data: Your general geographic location as inferred from your IP address or the service address you provide to us.

2. How We Collect Your Data

We collect personal data through several channels:

• Directly from you: When you fill out our online contact form, call our office, send us a WhatsApp message, or provide information during a site inspection or service visit.
• From your use of our website: Automatically through cookies, server logs, and analytics tools when you browse boldmove.pro.
• From third parties: Occasionally from property management companies, building managers, or real estate agents who refer you to our services, or from online directories and review platforms where you have publicly posted information.

3. Purpose of Data Processing

We process your personal data for the following purposes:

• To respond to your enquiries and provide quotations for plumbing, electrical, waterproofing, bathroom remodelling, water heater installation, and other property maintenance services.
• To schedule appointments, dispatch technicians, and carry out the services you have requested.
• To issue invoices, process payments, and maintain accurate financial records as required by Malaysian tax and accounting regulations.
• To communicate with you regarding the status of your service request, follow-up maintenance recommendations, and warranty information.
• To improve our website, services, and customer experience through analysis of usage patterns and feedback.
• To send you promotional materials, special offers, and newsletters about our services, provided you have given your consent to receive such communications.
• To comply with legal obligations, respond to lawful requests from government authorities, and establish, exercise, or defend legal claims.
• To ensure the safety and security of our staff, customers, and properties during service delivery.

4. Legal Basis for Processing

Under the Malaysian Personal Data Protection Act 2010 (PDPA), we process your personal data based on one or more of the following grounds:

• Consent: Where you have provided clear and informed consent for a specific processing purpose, such as receiving marketing communications.
• Contractual Necessity: Where processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract, such as providing a service quotation.
• Legal Obligation: Where processing is required to comply with applicable laws, regulations, or court orders in Malaysia.
• Legitimate Interest: Where processing is necessary for our legitimate business interests, such as improving our services and preventing fraud, provided these interests do not override your fundamental rights and freedoms.

5. Data Storage and Security

Your personal data is stored on secure servers located in Malaysia and, where necessary, on reputable cloud hosting platforms that comply with international data protection standards. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and staff training on data protection best practices.

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Service records and invoices are typically retained for a period of seven years to comply with Malaysian tax and accounting requirements. Once the retention period expires, your data is securely deleted or anonymised.

6. Sharing of Personal Data

We do not sell your personal data to third parties. We may share your information with the following categories of recipients where necessary:

• Service Partners and Subcontractors: Licensed plumbing, electrical, or maintenance subcontractors who assist in delivering the services you have requested, bound by confidentiality obligations.
• Payment Processors: Third-party payment gateways that process your credit card or online banking transactions securely.
• Professional Advisors: Accountants, auditors, and legal advisors who require access to your data to provide professional services to us.
• Government Authorities: Regulatory bodies, law enforcement agencies, or other governmental authorities when required by law or in response to a valid legal process.
• Technology Providers: Website hosting companies, email service providers, and analytics platforms that help us operate our website and business, subject to data processing agreements.

All third parties with whom we share your data are required to maintain the confidentiality and security of your personal information and to use it only for the purposes specified by us.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand how visitors interact with our content. For detailed information about the types of cookies we use and how to manage your cookie preferences, please refer to our Cookie Policy.

8. Your Rights Under the PDPA

Under the Malaysian Personal Data Protection Act 2010, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data we hold about you. We will respond to your request within twenty-one (21) days of receiving it, subject to any applicable fees as permitted under the PDPA.
• Right of Correction: You may request that we correct any inaccurate, incomplete, or misleading personal data we hold about you.
• Right to Withdraw Consent: Where you have previously given consent for the processing of your personal data, you may withdraw that consent at any time by contacting us. Please note that withdrawal of consent may affect our ability to provide certain services to you.
• Right to Limit Processing: You may request that we cease processing your personal data for specific purposes, such as direct marketing.

To exercise any of these rights, please contact us using the details provided in Section 11 below. We may require you to verify your identity before processing your request to ensure the security of your personal data.

9. Direct Marketing

We may use your contact information to send you promotional materials about our plumbing, electrical, and property maintenance services, special offers, seasonal maintenance reminders, and company news. We will only do so where you have given your prior consent. You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in any marketing email, replying "STOP" to any promotional SMS, or contacting us at [email protected]. Opting out of marketing communications will not affect any service-related messages we send you.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will post the updated policy on this page and revise the "Last updated" date at the top. We encourage you to review this page periodically to stay informed about how we protect your personal data. Your continued use of our website or services after any changes to this policy constitutes your acceptance of the revised terms.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact Bold Move Property Solutions Sdn Bhd at:

• Email: [email protected]
• Phone: +60 3-7726 4185
• Operating Hours: Monday to Saturday, 8:00 AM to 7:00 PM

We will endeavour to respond to all privacy-related enquiries within fourteen (14) business days. If you are not satisfied with our response, you may lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia.

This Privacy Policy is governed by and construed in accordance with the laws of Malaysia, and any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Malaysia.